Pickup/Service Alert

 2022-12-15: Inform users before coming for a pick up.

This feature could be used for food delivery, returned item pick up, registered mail with signature, service call, installation service, etc.

I have returned an item for Amazon, and it was picked up by Intelcom. The service was quick, but the driver didn’t ring me before coming. I may step out for errands and miss the pickup.

You may consider ring, email, or text customers before coming. Your customer may not be at home 24hrs/day waiting for your staff coming.

This feature could be incorporated into your app. The staff should have a list of customers to visit or serve during the day loaded on the phone. The app could be integrated with a GPS device.

The driver would select the intended address in the app to pick up for GPS or something, the app would automatically send out an email, ring, or text message as required by customer. The app should be on a mobile phone, so the driver could answer the phone, if “ring” customer was an option.

The above feature would be useful. You won't waste a trip for nothing. 

It is worth to say that I don't like automation test, but I prefer to automate all processes in all applications. Why? It is because we couldn't sell an automated test script to customers. Then my employers wouldn't be able to pay my salary. However customers pay well for an application or system that automate their business operations.

Figure 1.  Simple design diagram for Pickup/Service Alert

Author: Vinh Nguyen, canvinh@gmail.com